Versand
SHIPPING POLICY
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods and Carriers
We ship using trusted carriers including Swiss Post, DHL, and FedEx. The available shipping methods and estimated delivery times will be displayed at checkout based on your location.
Estimated Delivery Times
- Switzerland: 2–5 business days
- European Union: 5–10 business days
- Rest of the world: 10–20 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location, the weight of your order, and the selected shipping method. We reserve the right to adjust shipping rates at any time without prior notice.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number. You can use this number to track your shipment directly on the carrier's website.
International Shipping
We ship to most countries worldwide. However, we reserve the right to restrict shipping to certain regions at our discretion. If your country is not available at checkout, please contact us at support@fvscustoms.com.
Customs, Duties, and Taxes
FVS Customs ships from Switzerland. Orders shipped outside of Switzerland may be subject to import duties, customs fees, and local taxes upon arrival in the destination country. These charges are the sole responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs authority for more information before placing your order.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at support@fvscustoms.com. Include your order number and photos of any damage so we can work with the carrier to resolve the issue as quickly as possible.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal at customs, the customer will be responsible for any re-shipping costs. We are not responsible for delays or losses resulting from incorrect address information provided at checkout.
Contact Us
For any shipping-related questions, please reach out to us at support@fvscustoms.com.